Refund & Subscription Policy
Last Updated: July 21, 2026
Darlin' Wellness stands behind our products and the customer experience we provide. We offer a Happy Gut Money-Back Guarantee on a customer's first qualifying order only, giving customers time to try the product as directed and evaluate their experience.
Guarantee windows depend on the product purchased:
- Single unit products are covered by a 30-Day Money-Back Guarantee
- 90-day supply products are covered by a 90-Day Money-Back Guarantee
Happy Gut Money-Back Guarantee
Customers may request a return within the applicable guarantee window after receiving their first qualifying order. Single unit products carry a 30-day window from delivery, and 90-day supply products carry a 90-day window from delivery.
To qualify for the Happy Gut Money-Back Guarantee:
- The request must be submitted within 30 days of delivery for single unit products, or within 90 days of delivery for 90-day supply products
- The order must be the customer's first qualifying Darlin' Wellness order
- The product must have been used as directed
- Any additional bags or units from a multi-pack or 90-day supply must be unopened to be eligible for return
- Any free gift received with purchase must also be returned to receive the eligible refund amount
The Happy Gut Money-Back Guarantee is limited to the first qualifying order only. It does not apply to repeat orders, subscription renewals, duplicate purchases, additional orders, or orders placed after the first qualifying order.
How to Start a Return
To start a return, please contact us at howdy@darlinwellness.com.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.
Items sent back to us without first requesting a return through the approved return process will not be accepted.
Refund Processing Fee
A $7 refund processing fee will be deducted from all approved refunds.
This fee helps cover return handling, processing, and operational costs associated with refund requests.
Fee Waiver Exceptions
The $7 refund processing fee will be waived when the refund is due to a confirmed Darlin' Wellness CX or shipping error, including but not limited to:
- Wrong item shipped
- Duplicate shipment caused by Darlin' Wellness
- Address or order handling error caused by Darlin' Wellness
- Confirmed carrier or fulfillment issue requiring CX resolution
- Damaged item confirmed during review
- Other verified service errors approved by Darlin' Wellness CX leadership
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Once reported, we will evaluate the issue and work to make it right. If the issue is confirmed as a Darlin' Wellness CX, fulfillment, or shipping error, the $7 refund processing fee will be waived.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, or gases.
We also do not accept returns on gift cards.
Sale items, promotional items, subscription renewals, repeat orders, and additional purchases after the first qualifying order are not eligible under the Happy Gut Money-Back Guarantee unless otherwise approved by Darlin' Wellness or required by law.
Please contact us at howdy@darlinwellness.com if you have questions about your specific item.
Subscription Orders
Customers are responsible for managing their subscription before the next renewal date.
Subscription renewals are not covered under the Happy Gut Money-Back Guarantee unless the renewal is tied to a confirmed Darlin' Wellness CX, fulfillment, or shipping error.
Customers may manage their subscription through the subscription portal or contact howdy@darlinwellness.com for support.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved.
If approved, the refund will be issued to your original payment method, less the $7 refund processing fee unless the fee is waived due to a confirmed Darlin' Wellness CX, fulfillment, or shipping error.
Approved refunds are typically processed within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at howdy@darlinwellness.com.
Cancellation Policy
Last Updated: July 21, 2026
Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
Canceling your subscription before it processes is the customer's responsibility. Subscription orders are not eligible for the Happy Gut Money-Back Guarantee.
See our refund policy for more details on returns and refunds.